Some shorter answers to the most common questions asked! Don’t hesitate to reach out if you have further questions today! We’re here to help!

Frequently Asked Questions

What is your pick up policy?
We know you have spent a lot of time creating your masterpiece, so please pick it up in a timely fashion. Pieces left 30+ days become the property of Creative Cafe. We contact you when your items are ready please leave us the correct contact information. We don’t like to remove pieces from our studio but we must make way for all the new pieces that are made each day, and space is limited. KEEP YOUR RECEIPT you will need it for pick up.
Is there a ‘Studio Fee’ ?
No – Creative Café is an all-inclusive arts studio. Project prices include all supplies needed to complete your project. Projects range from $15 – $120 with an average project price around $20 – $40.
Do I need a reservation?
No! Stop in and create anytime! If it is a special occasion or it is a group booking then please book a party slot. This will ensure an area for your group and the ability to bring in food!
How long will it take?
The length of time will depend on the craft that you choose. An average adult stay is 2 – 4 hours. When crafting with small children your stay will likely be approximately 1 – 1 1/2 hour. With so many options in our studio, just choosing a craft can sometimes take a while!
What are your hours?
Our studio hours are posted on our website and our social media. PLEASE NOTE we do reserve the right to close 1 hour early IF no creators in the studio. Please do not come at that time to pick up your creations. We reserve the right to have a last creator seating this depends on the day of the week.. Creating takes time we want you to enjoy the process and not be rushed but we also have to close up and allow staff to head home to their families.
Can I take my item home the same day?
This depends on what you are creating. Pottery painting and Glass Fusing creations cannot go home the same day as they need to be kiln fired. Mosaics and Canvas painting projects can go home the same day. Clay projects generally take 2 – 3 weeks because the clay has to dry slowly before being kiln fired. Painted pottery is generally ready in 7 days. Stoneware takes 2 – 3 weeks as we don’t fire until we have enough to fill a kiln! Pottery that is NOT dinnerware can be painted with our acrylic paints if you want to take it home the same day, this looks quite different than glazing and kiln firing. If you are an out of town visitor and need to make and take your items, Pottery painted with acrylics, Canvas and Mosaics are great options!!
Will you ’ship’ our creations when they are ready?
We can ship if you leave credit card information with us to charge your card at the post office. Alternative to this option if you have a Fedex or UPS account leave that information with us.
Is Creative Café suitable for Children?
Children love to paint! Creative Café is very “child friendly” but NOT childproof! You will need to watch your children at all times. We have high chairs for toddler creators. Please don’t bring strollers into the studio, car seats are much better.
Are the paints/glazes lead-free?
Yes – Creative Café uses only lead free paints and glazes.
Can I use the pieces?
Yes – food safe and totally usable. Top shelf of dishwasher safe also! Though some people like to follow the hand painted so hand-wash rule of thumb! Stoneware project options are VERY durable!! If you want to use your items for daily use, dishwasher, microwave, baking etc. we recommend choosing from our stoneware selection.
Are you wheelchair accessible?
Yes – Parking, Ramp and Bathroom. We can easily move chairs in the studio should you need us too.
If I don’t finish my piece then what?
You can return to finish your item at another time. You will need to take your item home with you and store it safely. You can have 2 more visits within a 3 month window. After which time each visit is subject to a $15 studio/firing fee (per piece of pottery).
Do we need painting clothing?
All pottery paints are completely washable so painting clothing are not required. If you are creating a Canvas, the paints are Acrylic and we will supply aprons but recommend you don’t wear your Sunday Best!
Can I send somebody else to pick up my finished items?
ONLY if they have your receipt.
I have some old partially painted bisque can I bring it in to finish and be fired?
Creative Café prefers to glaze and fire only items we have for sale, we will on occasion fire outside work, that depends on its age etc. you would need to bring them in for us to evaluate. This decision is at our discretion.
We are having a small group and it's somebody’s birthday, can we bring a cake?
No! Food and the art studio don’t mix. Our private party area is perfect for that and is based on party packages and minimums. Contact us to get more information.
Do you sell just the bisque without us painting it in the studio?
Yes! If you would like to purchase just the bisque, come in and we will assist you. Items that are NON dinnerware can be painted at home using Acrylic paints which do not require to be glazed and kiln fired. Our prices include the glazing and firing so we will reduce the bisque price by 20% as a cash and carry discount.
Do you cater to large groups?
Yes! We host lots of events for Schools, Guides/Scouts, Sports Clubs, Red Hat Society and Senior homes, etc… If your event is too big we can always come to you! We have options talk to us!
Do you offer group discounts for non-profit organizations?
Yes! We have special pricing for Schools, Guides/Scouts, and childcare facilities, based on numbers and I.D. Please email us for more information.
Do you offer Fundraising opportunities?
Yes! We have lots of ideas to help you raise money for your organization. Please email us for more information.
What happens if I can’t pick up my piece once it is ready?
Creative Café will hold your project for 30 days. Unfortunately, due to lack of storage space we cannot be responsible for holding it longer than that. Every attempt will be made to contact you before the end of the 30-day period.
Are there age requirements to create in the studio?
Supervision by an adult is required for children of all ages. Children as young as two years old can have fun, getting creative with a paintbrush! Newborns can supply their precious footprints to create treasured keepsakes. Glass Fusing projects where cutting is required is limited to ages 12+


Creative Cafe

ON L4N 9Y3